Warranty

Thank you for your interest in the products of Black Marlin Australia Pty Ltd (referred to as “BMA”). Below we will outline our limited warranty terms and conditions. If you have any further questions please contact us at [email protected]

This Limited Warranty applies to physical goods purchased from BMA. (referred to as “products”) by a consumer (referred to as “customer”).

What does our limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period specified on each product. The limited warranty ranges from 12 months to 60 months.

Our warranty covers the item against defects in materials and workmanship for the original customer with a valid receipt dated proof of purchase.

This warranty is limited to the repair or replacement of the product and does not cover incidental or consequential damages and losses due to the failure of the product.

What will we do to correct problems?

BMA will repair or replace, the product at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

Damage due to defect will be assessed by BMA and at BMA’s discretion be deemed accepted for warranty repair or replacement under warranty claims.

What does this limited warranty not cover?

This warranty does not cover damage due to misuse, accident, neglect, unautherised alterations or normal wear and tear.

This limited warranty does not cover unauthorised resellers. Proof of identity and purchase must be substantiated when registering a claim.

Due to technology limitations epoxy finish on all fishing rods is warranted for 3 years for any discoloration.

The warranty does not include any associated shipping costs to our facilities.

What do you have to do?

To obtain warranty service, you must first contact us at [email protected] to determine the problem and the most appropriate solution for you.

Once the information is assessed and accepted you will then be asked to send the item with valid dated proof of purchase. Shipping fees to our faculties is at customers expense.

All items must be deemed faulty by a member of our service department to be covered by warranty. Once your item has been inspected, you will be contacted by a BMA representative. If the item is deemed faulty, the product will be repaired or replaced and the companies expense.

Any accepted warranty claims will have free shipping back to customers within Australia and USA. All other International warranty claims shipping costs are at the customers expense.

Should the product be found not to be a warranty failure, you will be provided repair estimates if applicable and return postage charges will apply.